Refund policy
Return and Refund Policy
We want you to understand the condition and return eligibility of your purchase before ordering.
New / Factory Sealed Items
Items sold as New / Factory Sealed may be returned for a full refund of the item’s purchase price, including applicable tax, if:
- You request the return within 14 calendar days after delivery.
- The item remains unopened, unused, and in its original condition.
- All original factory seals, wrapping, and packaging remain intact.
- You contact us for return instructions before shipping the item back.
After authorization, please ship the return within 7 calendar days unless we agree to a different deadline.
Opened Items
We do not accept change-of-mind returns of items that have been opened or had their original factory seals or wrapping removed, even if the fragrance has not been sprayed.
Once an item has been opened, we cannot reliably verify its original contents, whether it has been used or altered, or whether the remaining amount matches what was originally supplied. This restriction helps protect product integrity for our customers.
Open Box, Bottle Only, and Tester Items
Items sold as Open Box, Bottle Only, or Tester presentations are sold in the condition described in their listing and are final sale for change-of-mind returns.
Packaging, caps, and presentation may differ from a standard retail item. Please review the selected size, condition, photographs, and description before purchasing. Contact us before ordering if you need clarification.
Final-sale status does not exclude assistance for items that arrive damaged, incorrect, or materially different from their description, or limit rights provided by applicable law.
Damaged, Incorrect, or Misdescribed Items
Contact spefysales@gmail.com promptly if your item arrives damaged, is incorrect, or materially differs from its description.
Include your order number and explain the issue. When available, provide photographs and retain the item and packaging while we investigate.
Depending on the circumstances, we will arrange an appropriate replacement, return, or refund. Spefy Sales will cover reasonable return shipping costs for confirmed shipping damage, fulfillment errors, or materially misdescribed items.
Starting a Return
Email spefysales@gmail.com with:
- Your order number.
- The item you wish to return.
- The reason for the return.
We will provide return instructions and the appropriate return address. Please do not send a return without contacting us first.
Return Shipping Costs
For eligible change-of-mind returns, the customer is responsible for return shipping costs. Any original shipping charge is non-refundable for these returns.
Use a trackable service and follow the carrier’s rules for shipping fragrance. Alcohol-containing fragrance may require ground transportation.
No restocking fee applies to an eligible item returned in its original unopened, factory-sealed condition.
Refund Processing
We will inspect your return when it arrives and notify you whether the refund is approved.
Approved refunds will be issued to the original payment method within 10 business days after we receive and inspect the return. Your bank or payment provider may take additional time to post the refund.
If an item does not meet the return conditions, we will explain the reason and discuss available next steps before arranging any return shipment to you.
Exchanges
We do not offer direct exchanges. Contact us to arrange an eligible return, then place a separate order for the item you want.
Order Cancellations
Contact us immediately if you wish to cancel an order. We will attempt to cancel it before shipment, but cancellation cannot be guaranteed once it has shipped.
Orders canceled before shipment will receive a full refund. Orders already shipped are subject to this return policy.
Your Legal Rights
Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Contact
Spefy Sales LLC
Email: spefysales@gmail.com
Phone: 417-459-8615