Shipping policy

Shipping Policy

Spefy Sales LLC ships fragrances using eligible domestic ground transportation services.

Shipping Rates

Standard ground shipping: $8 for eligible orders below $125.
Free standard ground shipping: eligible orders with a merchandise subtotal of $125 or more after discounts, excluding taxes and shipping charges.

Shipping availability and applicable charges are displayed at checkout. Free shipping applies only to eligible standard ground shipments.

We currently ship only to the contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or international destinations. All fragrance orders ship using eligible ground transportation services.

Order Processing

Orders are normally processed and handed to the carrier within 1–3 business days after payment is confirmed. Business days exclude weekends and holidays.

Processing time is separate from the carrier’s transit time. Any delivery estimate shown at checkout is an estimate unless expressly stated otherwise.

Fragrance Shipping Restrictions

Many fragrances contain alcohol and are subject to transportation restrictions. We use eligible ground services and package shipments according to applicable carrier requirements.

Tracking and Delivery

Tracking information will be provided when your order ships. Tracking updates may take time to appear after the carrier receives the package.

Carrier delays, weather, holidays, and other transportation disruptions may affect delivery estimates. If your shipment appears delayed or missing, contact us so we can help investigate.

If we cannot ship within the stated processing period, we will notify you and offer the option to accept a revised shipping date or cancel the unshipped portion of your order for a prompt refund.

Shipping Address

Please review your shipping address carefully before completing your order. If you notice an error, contact us immediately. We will attempt to make corrections before shipment, but changes cannot be guaranteed once an order has shipped.

If a package is returned because of an incorrect or incomplete address supplied by the customer, we will contact you about reshipment or a refund. Any additional shipping costs will be explained before reshipment.

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains an incorrect item, or appears to be missing, contact us promptly at spefysales@gmail.com with your order number and a description of the problem.

When available, include photographs of the item, shipping label, and packaging. Keep the packaging while we investigate. We will work with you and the carrier to determine an appropriate resolution.

A carrier claim process does not replace any rights you have under applicable law.

Contact

Spefy Sales LLC
Email: spefysales@gmail.com
Phone: 417-459-8615